Refund policy

🌿 Sundae Rest™ Return & Refund Policy

We want you to love your order! Because we’re a small, slow, mission-driven shop, here’s what to expect with returns and exchanges:

âś… Full-Price Items

  • Refunds or exchanges are accepted within 14 days of delivery

  • Items must be unworn, unwashed, and in original condition

  • To begin a return or exchange, email mary@thesundaerest.com with your order number

đź“Ź Size Not Quite Right?

We’re happy to offer a size exchange if your preferred size is in stock.

  • Items must be unworn and unwashed

  • Customers are responsible for return shipping costs

  • We recommend using our Cozy Size Guide before ordering to find your best fit

❌ BOGO & Sale Items

  • All Buy One, Get One and sale items are final sale

  • We do not offer refunds or exchanges on discounted or promotional items

  • If your order arrives damaged or incorrect, email us within 7 days — we'll help you out! 

🧵 A Note on Quality

Our early pieces used soft, lightweight fabric that may show wear sooner than expected. If you experience any issues with durability, please reach out! 

Happy Sundae Rest!Â